#ThingsYouEncounterAsAMerchandiseCM

One of the most rewarding roles you could ever have at Disney, aside from being a performer, is being a merchandise cast member. The reason? You get to interact with guests on a daily basis and help them find that one souvenir that will remind them of their magical trip to Disney for years to come. I mean I don’t know about you guys, but I think that’s pretty special.

That being said…being a merchandise cast member is…quite the experience. I would say that aside from main entrance operations, guest relations, FSFB and concierge, we interact with more guests (for longer periods of time) than most other cast members…and at the World of Disney (where I did my college program) I know that’s definitely true. And when you’re interacting with hundreds -no- thousands of guests on a daily basis…you’re bound to have a few (several) “interesting” interactions…which, of course, make for great stories later.

And so, with the help of my merchandise cast family, we present to you: #ThingsYouEncounterAsAMerchandiseCM

*The limit on the amount of “interesting” questions you will be asked/things you will be told does not exist*

1) *Guest looks you up and down* “Do you work here?” -Mmm…this one is our FAVORITE. We suppose that you could be unsure if we work there, even while we’re in full costume, we have an arm full of merchandise and look like chickens with their heads cut off.

2) “Where’s the Harry Potter merchandise?” “Where are the yellow minions like this? (As they hold up Mike Wazowski)” “Where is your Shrek merchandise?” “Do you sell Spongebob stuff here?” “Do you sell Dr. Seuss merchandise here?” – We are going to settle this once and for all:

DISNEY. DOES. NOT. SELL. MERCHANDISE. FOUND. AT. UNIVERSAL. ESPECIALLY. NOT. HARRY. POTTER.

The ONLY similar merchandise we sell is Avengers merchandise, and I’m pretty sure even that is different. And Mike Wazowski is NOT a minion. *Drops mic and walks away.*

3) “Where are the attractions at Downtown Disney?” “Where are the fireworks at Downtown Disney?” – SHOP. DINE. PLAY. That is literally the slogan for Downtown Disney. We have no fireworks and no attractions, but we do have DisneyQuest (but not for long *cue sadness*), a load of restaurants/shops and an extensive amount of alcohol (for those of you 21 and over). Enjoy ๐Ÿ™‚

4) “Do you have any backyardigans merchandise?” “No, I don’t think so.” ‘It’s a Nick Kids TV show.” “Ma’am, this is a Disney store.” “Yeah…?” “So we sell Disney merchandise, not Nickelodeon.” – *face palm* Moving on…

5) “Where is the Disney section?” – Well let’s see...the entire store…

6) “Do you have a clearance section?” – Ha. Haha. Hahaha. HAHAHAHA. Oh…no, sorry.

7) “How much is this?” – This question is only okay if there is no price on the tag or it’s one of those items that has a color that represents a certain price. But if you literally walk up to me with the tag out and in your hand with you pointing right at the price…*face palm*

8) *Points at costume* “Where can I buy that?” – First of all, N-O-W-H-E-R-E. Second of all, why do you want it…? This is the least flattering thing any of us has ever had to wear. I guess we make it look good though, guys. So good job everyone!

9) “Excuse me, do you sell the soundtrack to the store?” -Yeah…that would be a no, ghost rider. But if you want a soundtrack that’s actually GOOD, we do have the Wishes soundtrack. (Also, side note, can we put FOF on a CD so I can buy it and play it over and over again, please?!)

10) “Do you sell the Fastpass Bands here?” – No, we do not sell MAGIC Bands here. (Oh, yeah, pro tip: World of Disney does not sell Magic Bands…don’t ask me why, because I don’t know)

11) “Can we purchase park tickets here?” – I know we’re the largest Disney store, I get it. But…can you purchase tickets in any OTHER merchandise location on property? No…so, sadly, you can’t do that here, either.

12) “Aren’t you supposed to have everything? You’re the biggest store.” – We get this A LOT. Trust me, I’m just as mad as you are that there is no Big Hero 6 merchandise and that the only princess merchandise is pretty much for little girls. But no, we don’t have everything. And it isn’t our fault as cast members that we don’t have everything, so please don’t get mad at us ๐Ÿ™‚

13) “So I saw this shirt at Epcot…” – I’m going to stop you right there. We do not sell park specific merchandise. Anything that says Disney’s Animal Kingdom, Disney’s Hollywood Studios, Magic Kingdom or EPCOT on it you will NOT find anywhere except that specific park. So if you see it in the park, just get it. Don’t ‘wait until you go to Downtown Disney’ because you’ll be really disappointed.

14) “So I saw this item at the Disney Store…” “Do you take Disney Store coupons?” “Are you doing the same sale as the Disney Store is doing online?” – Having to explain this one is a bit of a nightmare ๐Ÿ™‚ World of Disney is not a Disney Store. Though both stores operate under The Walt Disney Company, the Disney Store is completely separate, while the World of Disney sells merchandise specific to the overall resort. So no, we do not have that awesome princess dress you saw online…but we do have a ton of others!

15) *Asks guests if they have discount* “No, not unless you wanna give me one! Haha!” -This actually isn’t that funny and makes me feel uncomfortable when a guest continues to ask about my discount ๐Ÿ™‚ The boss wouldn’t like that!

16) “Oh, there’s no price tag? Must be free!” – *Awkwardly laughs while trying to escape to find price tag to ring merchandise to finish transaction with guest because no it isn’t free*

17) “We’re going to the real Disney tomorrow!” -EL OH EL. Yes, because Downtown Disney is the fake Disney and the only real part of Disney is Cinderella Castle. Yes, of course. How could I forget?

18) “Where are your sum sums?” -Well…we don’t sell sum sums here….or TSUM TSUMs either…(See? World of Disney does not actually have everything. Isn’t that really depressing? Once Upon A Toy does, though. But not all of them, sadly ๐Ÿ˜ฆ Try the Disney Store!) This one is almost excusable because the ‘t’ is silent, but still…it’s funny to hear it pronounced as sum sum.

19) “Why don’t you sell *insert character/movie title* merchandise?” – Well, ma’am/sir, I really don’t know. I am not in charge of what merchandise we sell, because if I were, there would be a lot more Hercules merchandise because WHY WE NO SELL HERCULES MERCHANDISE, DISNEY?!

20) *Guest starts twisting arm to use Magic Band, it turns blue* *Guest tries swiping credit card* “Uhm, why isn’t this working?” -Well, probably because I have yet to scan all of your merchandise. Just a thought, though. I could be totally wrong.

HOWEVER, despite all of the *interesting* interactions we have on a daily basis, we also get to have chats with little princesses/fairies/princes/pirates, we get to meet people from our hometown/college and strike up conversations, we get to make magical moments and become the highlight of someone’s vacation and we get to make long lasting friends (because you will literally be with your coworkers ALL, THE, TIME).

Just be prepared to disappoint a lot of people because we don’t sell Universal merchandise ๐Ÿ˜‰

And don’t forget your Disney Point!

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11 thoughts on “#ThingsYouEncounterAsAMerchandiseCM

  1. We have 3 CM’s in the family but no one who works in the stores yet. I do love hearing the stories of “confused” guests! I always remind everyone to be kind to CM’s. They are just doing their job and trying to spread the magic!

  2. Pingback: Creative Blogger Award! | That's a Wrap!

  3. Not sure if I missed a joke (I’m not always very fast on these things) but the ‘t’ in tsum tsum really is silent. That’s how the word is pronounced in Japanese. Otherwise all of this is so true and very funny!!!

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